Real-Time Communication

Chat & Text Messages

Slack is the primary internal communications channel for real-time messaging.

Create Slack Connect channels between Operating Companies and OCV:

Channel naming convention: “companyname-ocv”

Text messages to cell phone numbers should be limited to urgent needs only and/or when necessary with an external audience.

Be mindful of teammates’ time-zones when sending notes in messaging platform(s). There are no expectations to respond to messages sent after-hours locally (see General Availability - Reasonable Time Window to Request Meetings:). Please try to minimize DMs during off-hours. Suggested alternatives to off-hour DMs:

Add notes to 1:1 docs to review later

Schedule the message to be sent the following business day

Voice Calls

We currently use a virtual telephone service for our communication.

All new OCV team members would be given a virtual telephone number to make and receive calls as well as texting during onboarding.

In the case that a cell phone would need to be issued by the company, this would be based on the manager’s approval.